Training Terms & Conditions

Payment

We accept credit/debit card, cheque, and bank transfer payment methods.

For open training courses the full amount must be paid prior to commencing the course. We are confident that delegates will find our training highly beneficial. However, for total peace of mind we offer a full no-quibble guaranteed refund for any delegate who is dissatisfied with the quality of the training as long as they leave the course before lunch and provide written feedback on the cause of their dissatisfaction.

For other formats of training we take a 50% deposit to secure the booking, and ask that the balance is paid within 30 days of the final invoice. For longer contracts the balance payment will be staged at monthly intervals.

Where we have to travel outside of a 20 mile radius from our company headquarters in Derby we will charge reasonable travel expenses which include mileage at 40p per mile, rail fares, underground fares, air fares, taxis, subsistence, and any overnight accommodation. We will estimate the cost of any expenses in advance, and provide a detailed breakdown of any expenses claimed on the invoice.

Cancellations

For Open Training we give a full refund if the cancellation is made more than 28 days before the date of the training. For cancellations made with less than 28 days notice no refunds are given, but a place is offered at any future training course within a 12 month period.

For other training formats we give a full refund if the cancellation is made more than 28 days before the date of the training. For cancellations made with less than 28 days notice the deposit is non-repayable, but can be used towards the booking of a future training event within a 12 month period. For cancellations made with less than 14 days notice the deposit is non-repayable and the full balance is charged. However, this payment can also be used towards the booking of a future training event within a 12 month period.

If we have to cancel any training event due to events beyond our control we will endeavour to give as much notice as possible, and always give a full refund. However, we will not be liable for any other loss or expense incurred as a result of the cancellation. We reserve the right to change the training venue for open and closed formats if unforeseen circumstances dictate.